Cancellation & Refund Policy

1. 14-Day Money-Back Guarantee (Annual Subscriptions)

We offer a 14-Day Money-Back Guarantee exclusively for first-time purchases of annual subscriptions (AcadPass Lite Annual or AcadPass Max Annual).

If you are unsatisfied with our platform within 14 calendar days of your initial purchase date, you may request a 100% refund processed back to your original payment source within 5–7 business days.

2. Non-Refundable Items & Services

• Month-to-Month Subscriptions: Monthly plans (AcadPass Lite Monthly at ₹199/mo or Max Monthly at ₹499/mo) are non-refundable once activated.
• Custom Domain Registrations: Top-level domain purchases (.com, .in, .dev) are non-refundable due to non-reversible registry fees.
• Consumed Third-Party API Credits: Used AI utility credits, custom rewrites, or marketplace asset downloads are non-refundable.
• Annual Plan Bonus Project Downloads: Claiming and downloading any bonus project source code kits from acadkits.dev/projects unlocks permanent, non-returnable digital intellectual property and waives the 14-day money-back guarantee for that annual subscription.
• Violations of Policy: Accounts suspended for Acceptable Use Policy violations (malware, DDoS, mining) forfeit all refund eligibility.

3. Step-by-Step Refund Request Process

1. Send an email from your registered account address to [email protected] with the subject line: Refund Request - [Your Registered Email].
2. Include your Razorpay Payment ID / Invoice Reference.
3. Our support team will verify your 14-day eligibility and process your refund within 48 business hours.